Reclamation and returns
Return instructions for goods from outside Europe
- When you return an item to Germany, that is considered as a re-import into the European Union. For the customs, a re-import of new or defect products must have a fictive value. Therefore enter a fictive value between 5 and 20 USD (for the whole shipment) when you ship the package
- Attach a copy of the original invoice on the outside of your package in a transparent bag.
- Send the package to: Aquatuning GmbH Carl-Zeiss-Str. 2 33758 Schloß Holte - Germany
- If you do not follow this procedure, then the customs may reject and return the package on your costs or charge extra money for the processing of about 30USD, which has to be paid by you.