Should you consider a revocation, please only optically inspect the product as possible and refrain from regular use.
Shipments of transportable goods must be shipped back to us at own cost and risk. Please consider possible customs charges when shipping goods to us, they must always be carried by the sender. If these charges are not paid by the customer and Aquatuning is billed for them, we will retain the amount charged for customs from the credit for the returned items.
Please always check if a return is financially efficient!
Withdrawal of contract for the consumer:
Customers who are consumers are entitled to the following right of withdrawal. A customer is a consumer if his order at Aquatuning serves neither a commercial nor independent occupational practice.
Instruction of revocation:
The customer has the right to revoke her/his order within two weeks without declaration of reason in written form (e.g: letter, fax, e-mail)´or through return of the ordered goods.
All costs of a return shipment including possible customs charges must be carried by the customer.
The period of two weeks begins at the earliest with receipt of Instructions of revocation in written form (e.g: letter, fax, e-mail) to be delivered separately. To timely ensure the claim of revocation the goods or declaration of withdrawal must be sent before the end of the two-week period. The declaration must be addressed to the following address:
D-33689 Bielefeld (Dalbke)
Fax: (+49) (0) 5205 99198 - 22
Consequences of withdrawal:
In case of an effective withdrawal the received benefits of both sides must be reimbursed and, if applicable, utilizations (e.g: interest) must be returned. If the received goods can only be returned in a partly or completely worsened condition, you are obliged to, if applicable, provide compensation. This is not applicable if the change of condition is only due to inspection as it would have been possible in a retail store. You can avoid obligation for value compensation if you do not use the product as if your own and avoid anything reducing its value. Goods that can be shipped via parcel have to be send back to us. Obligations of payments must be fulfilled within 30 days of sending the withdrawal.
End of Instruction of revocation
Applies to any return items into the European Union!
1.When returning your item it is a re-import into the European Union. Please make sure to give only the value of the defective item for the return. Defective items have a minimum value of 1€ (ca.$1.40) and a maximum value of 21.99€.(ca.$29.00) Should you return multiple items please distribute the amount over all defective items
2.Please attach this form clearly visible to the outside of your parcel.
3.Should a technical inspection of the items reveal that the customer is responsible, Aquatuning will not return the items to the customer. In such cases the customer has to pay for the return shipment himself.
If you do not use this form on the outside of your parcel it could be stopped in customs and not forwarded to us. Aquatuning never pick up any returns from the customs! meaning your item will be returned to you at your cost!